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Add WhatsApp to Predictable Dialogs

Estimated Time: 3 minutes if you have a WA business account details ready

Access Your Agent​

Go to page which installs agents​

  • Click "Install" on menu.

Add WhatsApp to Agent​

Select platform​

  • Click on *Platform tab and select WhatsApp.

Add your WA business to PD​

To complete this step you would need your WhatsApp token & Phone Number Id. You can get this by following the instructions in WhatsApp Business Setup

  • Click on WhatsApp Business
  • Click button ADD TO WHATSAPP
    • Enter your WhatsApp Token and click Next
    • Enter your WhatsApp Phone Number Id and click Next

Add the webhook to WhatsApp​

  • The next step, is to add the webhook and token to meta.
    • On the modal, click on the link "WHATSAPP WEBHOOK ENTRY LINK", this will open the page on which you can enter the webhook and token provided.
    • On the meta page click Verify and save to save the webhook and token.
    • Scroll down on the meta page and locate the field with the name "messages", click the toggle button so it is "Subscribed".

Now, send a message to your WhatsApp Business Phone Number configured and you should get a reply from the PD agent!