Skip to main content

Sessions

In the PD chatbot, sessions control how conversations are maintained between the chatbot and users. Sessions can either persist until they naturally expire due to inactivity, or a new session can be initiated each time the chatbot is loaded.

Default Behavior​

By default, PD chatbot sessions persist until they timeout due to inactivity. Specifically, sessions will automatically timeout after 30 minutes of inactivity.

Starting a New Session Every Time​

To explicitly start a new session each time the chatbot loads, you must set the persistSession property to false in your embed code.

Here's an example implementation:

<script type="module">
  import Agent from 'https://cdn.jsdelivr.net/npm/@agent-embed/js@latest/dist/web.js'

  Agent.initStandard({
    agentName: "your assistant name",
    persistSession: false
  });
</script>

<agent-standard style="width: 100%; height: 600px;"></agent-standard>

Understanding the Configuration​

  • persistSession: false: Starts a fresh session each time the chatbot loads.
  • persistSession: true (default): Session persists until it reaches the timeout threshold of 30 minutes inactivity.

Choose the setting that best fits your user's interaction patterns.