Choose a Channel
Estimated time: 1 minute
With an AI Chatbot in place, pick the channel - where users will chat.
Open the “Install” tab
- Click your agent, click Install (On the side nav bar of the agent).
- On the Platform tab, you can choose from WhatsApp or Web platforms.
Compare channels
| Channel | Ideal for | Key perks | Limitations |
|---|---|---|---|
| Web Widget | Websites, web apps, docs sites | • Multiple widget styles (Standard, Bubble, Popup) • Full Theme & Custom CSS control • Real‑time streaming | Requires adding a small <script> tag to your site |
| Mobile‑first audiences, existing WhatsApp followers | • Direct messaging inside users’ favourite app • Automatic citation removal | WhatsApp controls UI & experience |
Select Web Widget and see the Theme & Custom CSS guide for brand colours, fonts, gradients etc
3 · Select a channel card
- Web Widget – opens the quick embed guide with code snippets.
- Continue to Embed a Widget.
- WhatsApp – opens the phone‑number & token wizard.
- Continue to WhatsApp Quick Start.
Finish and test
Follow the linked channel guide, then:
- Reload your website (Web) or send a WhatsApp message (WhatsApp).
- Confirm you get a response.
All set!
Your agent is now live on the channel you selected.
Need another channel? Simply repeat the steps—an agent can serve both Web & WhatsApp channels simultaneously.