Add WhatsApp to Predictable Dialogs

Estimated Time: 3 minutes if you have a WA business account details ready

Access Your Agent

• Sign in to Predictable Dialogs.
• Click on your agent.

Go to page which installs agents

• Click "Install" on menu.

Add WhatsApp to Agent

Select platform

• Click on Platform tab and select WhatsApp.

Add your WA business to PD

To complete this step you would need your WhatsApp token & Phone Number Id. You can get this by following the instructions in WhatsApp Business Setup

• Click on WhatsApp Business
• Click button ADD TO WHATSAPP
  • Enter your WhatsApp Token and click Next
  • Enter your WhatsApp Phone Number Id and click Next

Add the webhook to WhatsApp

• The next step, is to add the webhook and token to meta.
  • On the modal, click on the link "Meta Console", this will open the page on which you can enter the webhook and token provided.
  • On the meta page click Verify and save to save the webhook and token.
  • Scroll down on the meta page and locate the field with the name "messages", click the toggle button so it is "Subscribed".

Now, send a message to your WhatsApp Business Phone Number configured and you should get a reply from the PD agent! (Sometimes it takes a few hours for Meta to verify your details)

Customize the initial response

Select Greeting tab and enter or generate your greeting.

The initial response is the first message your AI agent displays. Personalize it to set the tone for user interactions.

• Enable or Disable:
  Go to the Greeting tab and use the toggle button to turn the initial response on or off.

  initial response using a prompt

  If you turn off the greeting, you can generate an greeting/initial response using your own prompt. This is configured using the initialPrompt prop on the widget.

• Add a Custom Response:
  Enter your desired message in the input area.

  If you have a long greeting or announcement, the below tips can help in formatting your WhatsApp message:

Feature	Syntax / Trick	How It Appears
Bold	*text*	Hello
Italic	_text_	Hello
Strikethrough	~text~	Hello
Monospace (inline)	`text` (single backticks)	Hello
Monospace Block	```multi-line``` (triple backticks)	Hello
Bold + Italic	*_text_*	Hello
Quote	> at start of line	> Hello
Bullet List	Use - or • with space	- Item 1 - Item 2
Numbered List	Use numbers manually	1. First 2. Second

Here is an example, using some of the tips from above:

  *Welcome to PredictableDialogs Support.*  
  _I am your virtual Support Engineer._  

  > How can I assist you today?  

  1. `Describe your issue`  
  2. Receive **clear solutions**  
  - *Efficient*  
  - *Reliable*  

  Visit: https://predictabledialogs.com  

Not applicable for WhatsApp

The other theme options described on the page are not applicable for WhatsApp.