Sessions in Predictable Dialogs
In the PD chatbot, sessions control how conversations are maintained between the chatbot and users. Sessions persist until they naturally expire due to inactivity, or a new session can be initiated by clicking the reset button at the bottom of the chatbot or programmatically using window.Agent.reset().
Resetting Sessions
You can reset a chat session in two ways:
- UI Reset Button: Click the reset button at the bottom of the chatbot interface
- Programmatic Reset: Use
window.Agent.reset()to programmatically clear session data and reinitialize the chatbot for a fresh conversation
The reset command works across all widget types (Standard, Popup, and Bubble widgets) and completely clears all session data.
How sessions are counted
- Paid plans: A session is only counted when a visitor actively engages with the chatbot beyond the initial greeting—when the AI responds. This prevents passive greetings (such as an auto-displayed welcome message) from consuming your session quota, giving you more value and scalability within your plan.
- Free plans: Sessions are counted as soon as a conversation begins, including the initial greeting.